Privacy Policy

Last updated: 10 May 2026

1. Overview

Reconix ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit reconix.io (the "Website").

This policy is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By using this Website, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use this Website.

2. What Personal Information We Collect

2.1 Information Collected Automatically

When you visit this Website, our hosting infrastructure and analytics tools may automatically collect:

• IP address — used to determine approximate geographic location (country/region level) and to maintain website security
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URL — the page you came from before visiting this Website
• Date and time of your visit

This information is collected in aggregate and is generally not used to identify you as an individual. However, under Australian privacy law, IP addresses may constitute personal information in some circumstances.

2.2 Information You Provide Voluntarily

If you use the contact form on this Website, we collect:

• Your name (if provided)
• Your email address
• The content of your message

We do not require you to provide your full name or any identifying information beyond an email address to contact us.

2.3 Information We Do Not Collect

We do not collect:

• Payment or financial information of any kind — Reconix does not sell products or services
• Sensitive health information
• Government identifiers (e.g. Medicare numbers, Tax File Numbers)
• Precise geolocation data

3. Cookies and Tracking Technologies

This Website may use cookies and similar tracking technologies to improve your experience and analyse usage patterns.

Types of cookies we may use:

Strictly necessary cookies — Required for basic website functionality, such as maintaining your session and storing your acknowledgement of our terms on first visit. These cannot be disabled.

Analytics cookies — Used to understand how visitors interact with this Website (pages viewed, time on site, traffic sources). We use this data in aggregate form to improve the Website.

No advertising or marketing cookies — Reconix does not run advertising and does not use cookies for targeted advertising purposes.

Your cookie choices

Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though doing so may affect the functionality of this Website. Refer to your browser's help documentation for instructions.

4. How We Use Your Information

We use the information we collect to:

• Operate and maintain this Website
• Analyse usage patterns to improve content and user experience
• Respond to enquiries submitted through the contact form
• Monitor for and prevent security threats or misuse of the Website
• Comply with our legal obligations

We do not use your information for:

• Direct marketing or promotional communications (we do not send marketing emails)
• Selling or providing your information to third parties for their commercial purposes
• Targeted advertising of any kind

5. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

5.1 Service Providers

We use third-party service providers who process data on our behalf to operate this Website. These may include:

• Hosting provider — to store and serve Website files. Our hosting infrastructure may be located in the United States or other jurisdictions outside Australia.
• Analytics provider — to process anonymised usage data. We use Vercel Analytics for this purpose.
• Email service provider — to receive and manage contact form submissions.

All service providers are engaged on the basis that they handle your information only as instructed by us and in accordance with applicable privacy law.

5.2 Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect the rights, property, or safety of Reconix, its users, or the public
• Investigate or prevent fraud or other illegal activity

5.3 Overseas Disclosure

Some of our service providers are located overseas, including in the United States. When personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. However, you acknowledge that Australian Privacy Principle 8.1 may not apply where we have taken such steps.

6. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• Use of HTTPS encryption for all Website traffic
• Access controls limiting who can access collected data
• Use of reputable third-party service providers with established security practices

No method of data transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information.

7. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected:

• Analytics data — retained in aggregate, anonymised form indefinitely; individual session data is retained for up to 26 months
• Contact form submissions — retained for up to 2 years from the date of submission, after which they are deleted
• Server logs — retained for up to 90 days for security monitoring purposes

8. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth), you have the right to:

8.1 Access Your Information

You may request access to the personal information we hold about you. We will respond to access requests within 30 days. In some circumstances we may be unable to provide access (for example, where it would unreasonably affect another person's privacy), and we will explain why if this is the case.

8.2 Correct Your Information

If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it.

8.3 Make a Complaint

If you believe we have breached the Australian Privacy Principles, you may make a complaint by contacting us at the details below. We will respond to complaints within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

9. Children's Privacy

This Website is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a person under 18, please contact us and we will delete it promptly.

10. Links to Third-Party Websites

This Website may contain links to external websites including regulatory bodies such as the Therapeutic Goods Administration (TGA) and the Australian Border Force. This Privacy Policy applies only to this Website. We are not responsible for the privacy practices of any third-party website and encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page reflects when the policy was last updated. We encourage you to review this policy periodically. Your continued use of the Website following any update constitutes your acceptance of the updated policy.

12. Contact Us — Privacy Enquiries

For any privacy-related enquiries, requests for access or correction, or complaints, please contact us through our Contact page.

We will acknowledge your enquiry within 5 business days and respond substantively within 30 days.